FAQs

EU CUSTOMERS VAT RULES FROM JULY 1st 2021

New legislation came into effect as from July 1st 2021 whereby any goods of £135 and less sent to EU member states from the UK will be subject to VAT import duty, due to the UK leaving the EU. Currently there are unfortunately no avenues for AFPD to register on the IOSS scheme (Import One Stop Shop) to enable this without huge costs involved to both AFPD and our customers. This  leaves our customers having to pay the full VAT duty plus extra courier/postal handling charges at point of delivery.  This means that for now, we are unable to ship goods to EU member states until we find a viable economic solution for both our customers and AFPD.  We are hopeful that schemes to register for IOSS by HMRC and Royal Mail here in the UK will become available soon and will implement those as soon as they do.  Until such time, we can only apologise to any EU customers for the inconvenience. 

 Packing and Postage (P&P)

Original artwork prices quoted do not include the cost of post and packing (which will be charged at cost). Original artwork will be sent directly from the artist.  Please check each page carefully as our artists are based all around the world.  Once you have paid for your item through the AfPD website the artist will contact you to advise the cost of shipping your purchase to you. These costs must be paid directly to the artist before your item will be sent. Please be aware that due to COVID-19 freight costs have increased considerably.
A4 and A3 photos and the special limited edition A4 prints will be sent from the UK – P&P costs for these items will be added to your invoice before you check out of the website (where possible these items will be shipped together).
How long will shipping take?

Shipments will be sent once a week. Due to COVID-19, delays may occur in shipping times. If you do not hear from us within three weeks of your purchase date, please contact us.

Purchasing multiple items

If you would like to purchase three or more items, please contact us before placing your order as we may be able to combine postage (depending on what you wish to buy) and reduce the costs for you. Please email artistsforpainteddogs@hotmail.com

Currency

Payments for the artwork and photos is in pounds sterling. Payment for package and postage will be in the local currency of the artist. 
 
Taxes & Duties  
All prices and shipping rates in this shop exclude taxes and duties. Artwork shipped outside the UK might incur Custom and Import Duty. 
 
Can I cancel my order / get a refund?  
We cannot offer any cancellations or refunds. 
 
Can I change my order or combine two orders? 
As the original pictures are being sent by the artists it’s not possible to change/combine order.   
Damage in transit 
Please inform Artists for Painted Dogs or the artist of any damage within 24 hours of arrival.  Please keep the packaging for any insurance claim.
Framed artwork
All items are unframed unless it’s specified in the individual description of the item.  However a small number of items are already framed and some of the photos will be printed on canvas on wooden stretcher bars.
Please check individual item descriptions carefully. 
 
I am an artist/photographer interesting in contributing 
The current exhibition is full, but we hope to be able to organise another in the future.  Please email artistsforpainteddogs@hotmail.com with details. 
 I am a brand/company looking to lend support
If you would like to be involved in supporting any of our forthcoming exhibitions  or a future event please email artistsforpainteddogs@hotmail.com with details.  Thank you in advance! 
Mounting/matting prints 

Our prints should always be put behind a mount/matt to help protect them and professionally framed wherever possible as specific framing tape is needed to place the print within the mount/matt (Filmoplast P90 Art-No. 25454).   Ideally this should be done by a professional framer such as:

Bramley Framing - Professional Framing Services

Kadinsky Art - Home

Both can frame any of our prints for you.  Alternatively, ready made mounts/mats and frames can be purchased online, our A4 prints will fit into a ‘for A4 mount’ please see: 

https://www.kadinsky.co.uk/store/12-x-16-to-fit-A4-Single-Mount-Only-Multiple-Colours-Available-p167329700

This mount will then fit into any ready-made 12” x 16” frame widely available over the net.  Please ensure however that the 12” x 16” size is the APERTURE of the frame - the space opening at the back of the frame where the mount will sit – and NOT the total frame outside dimensions.  See here for an example frame: 

https://www.gbposters.com/40x30cm-flat-black-mdf-frame 

 10” x 8” prints will fit into a ‘for 10 x 8 mount’/please see: 

https://www.kadinsky.co.uk/store/10-x-12-to-fit-10-x-8-Single-Mount-Only-Multiple-Colours-Available-p167329676 

This mount will then fit into any ready-made 10” x 12” frame widely available over the net.  

8" x 8" prints will fit into a 'for 8" x 8" frame and mount, see here for an example frame:

12x12" For 8x8" Oxford Photo Frame - GLASS Window - Premium Modern Thin Picture Frame Black: Amazon.co.uk: Kitchen & Home

 

What percentage of sales is donated?  

 For the June 2021 Sketchathon, a proportion of every sale made is David Shepherd Wildlife Foundation David Shepherd Wildlife Foundation, UK Registered Charity No 1106893:

 

 Original pictures

50% - Artists

40% - David Shepherd Wildlife Foundation

10% - AfPD to cover admin costs, ie website, Shopify, PayPal, Dropbox fees, etc.  Any monies left after all admin costs have been paid will also be donated to David Shepherd Wildlife Foundation.